We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Our products are all made by hand; small imperfections and differences in shape, size, and color are part of the charm of a handmade product. They should never affect the overall aesthetic of the product and its ability for use as intended. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Please note that returns will need to be sent to the following address: P.O.Box 567093, Jumeirah Lake Towers, O2 residence, Cluster O, 1103, Dubai – UAE. At this time, shipping costs are non-refundable and return shipping fees are the responsibility of the customer. We hope to be able to update this in the future and thank you for your patience. Please ensure to request a return before sending any items back to us.


We are a 100% artisanal brand and all of our items are handmade and produced in limited quantities. For this reason, we cannot guarantee the availability of the same item, color, or model for exchange. In this case, you may exchange the returned item for another model with the same price point. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us.

You can contact us at any time with questions at We’re always happy to hear from you and we’re so thankful for your interest and support.